Shipping policy

  • SHIPPING METHODS CONDITIONS RATE
    Free Shipping Minimum Order of $87.00 (4-7 Business Days) $0.00
    UPS Ground Delivery (3-4 Business Days) Cutoff time 11:00 AM CST - Monday to Friday, Provide Physical Address Only $24.99
    UPS Express Overnight (24-48 hours) Cutoff time 11:00 AM CST - Monday to Friday, Provide Physical Address Only $49.99
    UPS Expedited (2 Business Days) Cutoff time 11:00 AM CST - Monday to Friday, Provide Physical Address Only $39.99
    USPS First Class Mail (4-7 Business Days) - $9.99

    *Business days do not include weekends and holidays.

    Standard Shipping

    All in-stock orders will arrive within 7-10 business days. Delivery time will vary depending on your location.

    • Canadian and Worldwide orders are shipped from Richmond, B.C.
    • European orders are shipped via Royal Mail or Parcelforce.
    • US orders are shipped from Washington and Tennessee
    • Ther carriers such as Fedex or UPS are available upon request. Additional charges may apply.

    Express and Overnight shipping – Additional Charge

    Orders must be received by 11:00 AM CST in USA and 11:00 AM PST in Canada for Express Shipment requests

    • Find out how soon it will be delivered if it’s Next Day, Second Day, or Second Delivery Day. CALL 1-877-786-2001 before placing an order. Available from Monday to Friday only
    • We need physical address for Express shipments (NO PO, FPO or APO boxes)
    • Phone number is required for express shipments.
    • Please note that if part of your order is on back order, the items in stock will ship according to your chosen shipping service. The remaining items on back order will ship via Standard Delivery.

     

    We do our best to ship all in-stock orders placed by 11 AM PST Mon on the same day we receive them. All orders received after 11 AM PST will ship the following day.

    We ship to most countries in the world except for a few blacklisted ones known for scams. To find out if your country is on our blacklist, please contact us as soon as possible!

    Canadian orders are shipped from Vancouver, European orders are shipped from London, US and worldwide orders are shipped from Michigan / Illinois / California.

    All orders from Contiguous and Non-contiguous U.S. States, U.S. Minor Outlying Islands, and U.S. Military Addresses ship from the following locations:

    6934 Salashan Pkwy
    Ferndale, WA 98248 USA

    1125 Vaughn Parkway, Ste 200
    Portland, Tennessee 37148

    All orders are discreetly packaged with no mention of the content written or shown anywhere on the package.