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Frequently Asked Questions

We have listed our most frequently asked questions for you to get a quicker response. Please feel free to Contact Us if you cannot find the answer to your questions.


Good Manufacturing Practice (GMP) is a system for ensuring that products are consistently produced and controlled according to quality standards. It is designed to minimize the risks involved in any pharmaceutical production that cannot be eliminated through testing the final product.

Dr. Numb® has a precise formulation of lidocaine synergistically blended with excipients that emphasizes purity, strength and composition. The potency is employed through an advanced delivery system that guarantees improved bioavailability resulting to sufficient duration of action.

Core Benefits:

  • Non-invasive and Hypoallergenic
  • Completely reversible and does not produce any residual effect on the nerve fiber
  • Rapid onset of action (10-15 mins)
  • Duration of action lasts up to 4 hours
  • May be reapplied to prolong the numbness as necessary
  • Does not cause irritation of tissues and nerves
  • Contains Vitamin E for faster skin recovery
  • Applicable to all skin types

Dr. Numb® is a top-grade pharmaceutical product approved by Health Canada and U.S. FDA that has been subjected through series of stability testing to ensure that all the components remain stable and consistently producing therapeutic effect during a given period of time. The quality systems in the production are modeled after pharmaceutical Good Manufacturing Practices (GMP) that manufacturers are required to meet, thus ensuring a safe, effective and well-balanced formula (highest concentration of active pharmaceutical ingredients that are still within safety levels).

Active: Lidocaine
Excipients: Carbopol, Lecithin, Vitamin E, Propylene glycol, and Purified water

Adults and children at least 2 years of age: Apply to affected areas not more than 3 to 4 times daily. Children under 2 years old, consult a physician. Conditions that require dose adjustments:

  • Elderly patients
  • Acutely ill patients
  • Patients with severe liver and kidney disease
  • Patients treated with other anesthetic or certain anti-arrhythmic drugs

  • Wash the area with soap and water.
  • Make sure the skin is clean and dry. Apply the cream and gently massage it into the skin evenly.
  • Leave it on with an occlusive dressing. It should start to take effect within 10-15 minutes and fully numb the skin within 30-60 minutes after it is applied.
  • Wipe the excess cream. Perform additional skin preparation as necessary.

Do not use Dr. Numb® if:
- Allergic to lidocaine, any other “-caine” type anesthetics or any of the non-medicinal ingredients in the product.

Like any other medicines, Dr. Numb® cream may result in side effects for certain people. The most common side effects are irritation, redness, itching or rash. Although these side effects usually do not require medical attention, if they continue or are bothersome, report them to your doctor or health care professional.
The skin area where Dr. Numb® is applied may stay numb for several hours. Due to the absence of skin sensation, protect the skin from injuries. If any side effect bothers you, or if you experience any unusual effect while you are using Dr. Numb®, stop using it and check with your doctor or pharmacist as soon as possible.
Allergic reactions to the active ingredients have been seen but rare. Watch out for itching, hives, burning, stinging sensation or any other skin problems, swelling of neck area or any difficulty of breathing not present before using Dr. Numb®.

Medicines affect different people in different ways. If any side effects bother you, or if you experience any unusual effects while you are using Dr. Numb®, stop using it. Talk to your doctor or pharmacist immediately.
Early signs of include: numbness of the lips and around the mouth, lightheadedness, dizziness, unusual taste, ringing in the ears and blurred vision. In the event of serious overdose, seizures, low blood pressure, slowed breathing and irregular heartbeats may occur.

Always keep the tube tightly closed. Store at temperatures not exceeding 15°C - 30 °C. Protect from freezing.

Dr. Numb® contains 5% lidocaine only. This is the highest concentration of lidocaine allowed in North America to be sold as over-the-counter product. Numbing creams that contain higher than 5% active substance and claim to be OTCs are illegal products.
Dr. Numb® has a shelf life of 1.5 – 2 years. Each tube has batch number and expiration date clearly imprinted on the box and the tube itself. Dr. Numb® distributes fresh batch only. Call 1.877.786.2001 to verify batch number and expiration.
Dr. Numb® Packaging: The authentic Dr. Numb®box has vibrant colors of red, yellow and blue with prints both in English and Canadian French languages. The authentic Dr. Numb®tube material is made of High Density Polyethylene (HDPE), in which the surface appears smooth, shiny and not dented. The crimping of tube is neat and clean. Fake Dr. Numb®tubes commonly distributed in the market come in boxes with pale red, white and blue colors and claim to have 13% concentration of lidocaine, prilocaine and benzocaine. The tubes are made of aluminum, a material that is not approved by Health Canada and Consumer Product Safety Commission (CPSC) as receptacle for substances such as lidocaine cream. When buying Dr. Numb® on eBay or amazon, look for authorized sellers
– Worldwidetattoo (eBay and amazon)
– iSoldIt Arizona (amazon)
Worldwide Tattoo Supplies and AVD enterprises are the only sellers approved by ShinPharma Inc. to sell on eBay and amazon.
For other inquiries, call 1.877.786.2001 for assistance.


At this time we only accept VISA, MASTER CARD and AMEX. Using a credit card is by far the most efficient way for you to order from us and it allows us to process and have your order shipped out in the shortest time possible.

Dr.Numb™ offers 100% Money Back Guarantee if you are not 100% happy with your results. Simply return unopened tubes within 30 days after your purchase for a full merchandise refund (Less Shipping & Handling). With our no risk guarantee, you are rest assured that we can proudly say we are the leader in the numbing anesthetic cream industry.

If you need to return the tubes, ship via any carrier to:

ProPack/ ShinPharma Inc
Returns and Exchange Department
6934 Salashan Pkwy
Ferndale, WA 98248 USA

ProPack/ ShinPharma
Returns and Exchange Department
1125 Vaughn Parkway, Ste 200
Portland, Tennessee 37148

Please allow up to 15 business days from our receipt of your package for processing. Your refund or credit will be the confirmation of receipt.

Sorry, at this time we only accept credit cards and bank wire transfer. You can either pay directly on our secure payment gateway or contact the Billing Department to get the bank details.

No, we have to have a confirmed payment at the time of your order.

Your card will be billed by our billing department the moment you place your order on our website.

Yes however, Coupons are not redeemable for cash, may not be applied to previous orders and cannot be combined with any other promotion, offer or coupon.

The security of your billing information is paramount to us! All Credit Card Transactions are completed on a 256 Bit SSL Encrypted Secure Server. As we transmit the information to the Bank’s Secure SSL Server, they require a 128-bit transaction and will not process a transaction without one. Even though 40 or 56 Bit transactions are very secure, our Bank’s insistence on 256 Bit SSL means that there is never any chance of your information ever being intercepted or decoded. Again, your security is of paramount importance for us.

After you place your order, an e-mail confirmation will be sent to acknowledge receipt of your order.


Shipping Methods




Canada and US Regular

7-10 business

$ 8.95

Canada and US
Express Shipping

3 – 5 business

$ 19.95

Canada and US
Overnight Shipping

Guaranteed overnight shipping to most locations. Find out
how soon it will be delivered if it’s Next Day, Second Day, or Second
Delivery Day. CALL 1-877-786-2001 before placing an order. (Cutoff time is
11AM PST in United States and11AM PST in Canada, available from Mon-Fri


$ 39.50

Standard Shipping

7- 10 business days

$ 14.99

Express Shipping

5 – 6 business days (if without Customs delay)

$ 25.00

*Business days do not include weekends and holidays.

Standard Shipping

All in-stock orders will arrive within 7-10 business days. Delivery time will vary depending on your location.

  • Canadian orders are shipped from Vancouver/Toronto, European orders are shipped from London, US and worldwide orders are shipped from Michigan / Illinois / California.
  • European orders are shipped via Royal Mail or Parcelforce.
  • US and Worldwide orders are shipped via United States Postal Service.
  • ther carriers such as Fedex or UPS are available upon request. Additional charges may apply.

Express and Overnight shipping – Additional Charge

Orders must be received by 10:30AM PST in Canada and 10:30AM PST in United States for Express shipping.

  • Find out how soon it will be delivered if it’s Next Day, Second Day, or Second Delivery Day. CALL 1-877-786-2001 before placing an order. Available from Monday to Friday only
  • Not available to FPO/APO or P.O. Boxes
  • NOTE: Phone number is required for Overnight delivery. Please note that if part of your order is on back order, the items in stock will ship via Overnight delivery. The remaining items on back order will ship via Standard delivery.

We do our best to ship all in-stock orders placed by 11AM PST Mon on the same day we receive them. All orders received after 11AM PST will ship the following day.

Absolutely! We ship to most countries in the world except for a few blacklisted ones known for scams. To find out if your country is on our blacklist, please contact us as soon as possible!

Canadian orders are shipped from Vancouver, European orders are shipped from London, US and worldwide orders are shipped from Michigan / Illinois / California.

All orders are discreetly packaged with no mention of the content written or shown anywhere on the package.

Refund Policy

Dr. Numb™ offers 100% Money Back Guarantee if you are not 100% happy with your results, simply return unopened tubes within 30 days after your purchase for a full refund (Less Shipping and Handling). With our no risk guarantee you are rest assured that we can proudly say we are the leader in the numbing anesthetic cream industry, specifically made for Tattoo and body piercing.

Disclosure and Privacy

We adhere to a very strict privacy policy collecting only enough information to process your order. Any information you submit to us will be kept completely confidential and it will never be shared with or sold to outside parties.

Absolutely not! Your email, telephone number and other personal information will never be given to anyone else. It is kept in our database for future reference when you make another order. You will only be contacted when we need to verify your order or if there is a problem with the order.

Contact Us

If you should have any questions or need assistance, please contact our Customer Care Department:


Call our toll-free number 1-877-786-2001
Extension 1 for Sales,
Extension 2 for Shipping and Billing
Extension 3 for Distributions.

The Sales Department is open 24/7.

The Shipping, Billing and Distributions Departments are open from Monday to Friday 9:00 AM 6:00 PM Pacific time.


Direct your concerns to the following emails:

Support: [email protected]

All email messages receive responses within 24 hours.

Live Chat

Our Live Chat Specialists are available from Monday to Friday 9:00 AM – 6:00 PM Pacific time.