We have listed our most frequently asked questions for you to get a quicker response. Please feel free to Contact Us if you cannot find the answer to your questions.
What is Dr. Numb’s Satisfaction Guarantee?
Dr.Numb™ offers 100% Money Back Guarantee if you are not 100% happy with your results. Simply return unopened tubes within 30 days after your purchase for a full merchandise refund (Less Shipping &Handling). With our no risk guarantee, you are rest assured that we can proudly say we are the leader in the numbing anesthetic cream industry.
If you need to return the tubes, ship via any carrier to:
ShinSachi Media Inc.
807 Airport Access Rd. Unit D
Traverse City, Michigan 49686
Please allow up to 15 business days from our receipt of your package for processing. Your refund or credit will be the confirmation of receipt.
What Credit Cards do you accept?
At this time we only accept VISA, MASTER CARD and AMEX. Using a credit card is by far the most efficient way for you to order from us and it allows us to process and have your order shipped out in the shortest time possible.
Do you offer any other payment options besides credit card?
Sorry, at this time we only accept credit cards and bank wire transfer. You can either pay directly on our secure payment gateway or contact the Billing Department to get the bank details.
Do you allow Cash on Delivery (COD) orders?
No, we have to have a confirmed payment at the time of your order.
When will my credit card be billed?
Your card will be billed by our billing department the moment you place your order on our website.
Can I use Coupons?
Yes however, Coupons are not redeemable for cash, may not be applied to previous orders and cannot be combined with any other promotion, offer or coupon.
Is it 100% safe to pay with credit card on your site?
The security of your billing information is paramount to us! All Credit Card Transactions are completed on a 256 Bit SSL Encrypted Secure Server. As we transmit the information to the Bank's Secure SSL Server, they require a 128-bit transaction and will not process a transaction without one. Even though 40 or 56 Bit transactions are very secure, our Bank's insistence on 256 Bit SSL means that there is never any chance of your information ever being intercepted or decoded. Again, your security is of paramount importance for us.
How do I know my online order was successful?
After you place your order, an e-mail confirmation will be sent to acknowledge receipt of your order.
What shipping methods do you use, how long does it take and how much do you charge for shipping?
Canada and US Regular Airmail
7-10 business days
Canada and US Express Shipping
3 – 5 business days
Canada and US Overnight Shipping
Guaranteed overnight shipping to most locations. Find out how soon it will be delivered if it's Next Day, Second Day, or Second Delivery Day. CALL 1-877-786-2001 before placing an order. (Cutoff time is 1PM EST in United States and 12 PM PST in Canada, available from Mon-Fri only)
Worldwide Standard Shipping
7- 10 business days
Worldwide Express Shipping
5 – 6 business days (if without Customs delay)
*Business days do not include weekends and holidays.
All in-stock orders will arrive within 7-10 business days. Delivery time will vary depending on your location.
· For purchases of 3 tubes or more, this shipping option will be FREE. This promo is available to all countries.
· Canadian orders are shipped from Vancouver/Toronto, European orders are shipped from London, US and worldwide orders are shipped from Michigan / Illinois / California.
· European orders are shipped via Royal Mail or Parcelforce.
· US and Worldwide orders are shipped via United States Postal Service.
· Other carriers such as Fedex or UPS are available upon request. Additional charges may apply.
Express and Overnight shipping – Additional Charge
Orders must be received by 12:00 PM PST in Canada and 1:00 PM EST in United States for Express shipping.
· Find out how soon it will be delivered if it's Next Day, Second Day, or Second Delivery Day. CALL 1-877-786-2001 before placing an order. Available from Monday to Friday only
· Not available to FPO/APO or P.O. Boxes
· NOTE: Phone number is required for Overnight delivery. Please note that if part of your order is on back order, the items in stock will ship via Overnight delivery. The remaining items on back order will ship via Standard delivery.
Will my order be shipped out the same day I order?
We do our best to ship all in-stock orders placed by 1 PM EST Mon on the same day we receive them. All orders received after 1 PM EST will ship the following day.
Do you deliver to countries outside Canada and United States?
Absolutely! We ship to most countries in the world except for a few blacklisted ones known for scams. To find out if your country is on our blacklist, please contact us as soon as possible!
Where is my order shipped from?
Canadian orders are shipped from Vancouver, European orders are shipped from London, US and worldwide orders are shipped from Michigan / Illinois / California.
How will my order be packaged and do you offer discreet packaging?
All orders are discreetly packaged with no mention of the content written or shown anywhere on the package.
Dr. Numb™ offers 100% Money Back Guarantee if you are not 100% happy with your results, simply return unopened tubes within 30 days after your purchase for a full refund (Less Shipping &Handling). With our no risk guarantee you are rest assured that we can proudly say we are the leader in the numbing anesthetic cream industry, specifically made for Tattoo and body piercing.
Disclosure and Privacy
Will my email or telephone number be given out to anyone else?
Absolutely not! Your email, telephone number and other personal information will never be given to anyone else. It is kept in our database for future reference when you make another order. You will only be contacted when we need to verify your order or if there is a problem with the order.
How can I contact Dr. Numb?
If you should have any questions or need assistance, please contact our Customer Care Department:
Call our toll-free number 1-877-786-2001 and dial Extension 1 for Sales, Extension 2 for Shipping and Billing and Extension 3 for Distributions. The Sales Department is open 24/7. The Shipping, Billing and Distributions Departments are open from Monday to Friday 9:00 AM – 6:00 PM Pacific time.
Direct your concerns to the following emails:
Order: [email protected]
Support and Management: [email protected]
Site problem: [email protected]
All email messages receive responses within 24 hours.
Our Live Chat Specialists are available from Monday to Friday 9:00 AM – 6:00 PM Pacific time.